In a peak claim month, the agent, the adjuster and the mitigation crew are all working different clocks, and each one leaves a mark on the file your renewal will read.
Claims history now travels with the property, and underwriting has tightened. The practical question is what a small claim costs in hours, not just in premium.
Coinsurance is settled on the day of the loss, using that day's construction prices, which is why cold-weather claims expose a gap that felt harmless at renewal.
Exclusions are usually read as an insurer hedging its bets, when most of them are boundary markers that route a risk somewhere else and can often be bought back.